MossBets.com is committed to responsible gaming. We promote gaming as an enjoyable leisure activity and we believe that gaming can only remain this way if you stay in control and game responsibly. However, we know for some people gaming can stop being a harmless leisure activity and become a problem. 

To assist you we offer a range of advice and account options to help you manage your gaming. This gives you control of both the money and time you spend on gaming.

Advise on staying in control

1. Gaming should be entertaining and not seen as a way of making money.
2. Bet sensibly and  never chase your loss.
3. Only stake what you can afford to lose. Use deposit limits to manage the amount of money you spend.
4. Monitor the amount of time you spend playing. Set up reality checks to show you the amount of time you spent on the account.
5. Balance gaming with other activities. If gaming is your only way of entertainment, think about whether  you are having fun.
6. Take regular breaks from gaming. Gaming continuously can cause you to lose lack of track and time.
7. Do not play while under the influence of alcohol or upset or depressed.
8. Think of how much money you spend on gaming. You can track your activity on your online account history.
9. If you need to talk to someone about problem gaming you can contact our customer service service or a gaming support service.

Deposit limits

We encourage you to set a deposit limit  to manage the amount of money you can deposit into your account. You can decrease your deposit limits at any time and this will be applied immediately.

Before increasing your deposit limits , consider if you can afford to do so.Never decide to increase your limit cause you have lost money and think you will win it back by gaming more.If you wish to increase a limit you will need to wait 24 hours before we action your request and then return to our site to confirm that you still want to increase it.

You can set,amend and  confirm your deposit limits in the  responsible gaming controls section of members by choosing deposit limits.

Online account history

To enable you to keep track of your activity, you can access a history of your transactions,deposits and withdrawals in our account area and your balance is visible in the top left corner of the page when logged in to MossBets.com

Time out

If you want to take a short break from betting and gaming with us, you can do so by taking time out for a period of 24 hrs, 48hrs, 7 days and 30 days.

Once you begin your time out, you will not be able to use your account for gaming and betting although you will be able to log into your account and withdraw the remaining balance. You will not be able to access your account until your chosen period has ended.

Self exclusion

If you feel you are developing a gaming problem please consider exclusion as a solution. Self exclusion allies you to  close your account for 1 year, 2 years or 5 years. During your period of self exclusion you will not be able to log into your account for betting and gaming although you will be able to log into your account and withdraw the remaining balance

It will not be possible to open your account for any reason and MossBets will be able to detect and close any new account opened. You also have the option  of selecting which areas of the site you would like to limit your access

Protecting minors

It is against the law for persons under the age of 18 to game and MossBets takes responsibility to prevent underage gaming. We carry out age verification checks on all customers and ask for documentary  proof.

The accounts of anyone under the age of 18 found to be gaming with MossBets  will be closed and any winnings will be forfeited. If you suspect anyone under the age of 18 gaming with MossBets please contact us to report this.

Website blocking software

There are a number of third party application that you can use to monitor or restrict access to the internet

• NetNanny-General blocking software that protects children  from inappropriate web content.
• CYBER sitter-filtering software that allows parents to block their own site of choice.
• Gam Block-specific blocking software for gaming websites.
• Bet filter-specific blocking software for gaming websites which has built in parental controls that can be installed in your android or PC.
• There are also a number of independent problem gaming support services who offer a range of contact methods together with free and confidential advice.
• If you are concerned about the gaming behavior of a friend or family member, you can find more information here.